Career Opportunities for Indigenous Peoples –Customer Service Representative - CLAIMS
IntactSaint-Hyacinthe, Quebec, Canada • Quebec, Quebec, Canada • Montreal, Quebec, Canada • Laval (administrative region), Quebec, Canada
Posted December 12, 2025
Full Time
About the Company
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
Job Description
We invite and encourage all aspiring candidates who self-identify as Indigenous to apply for this opportunity. We’re looking for a Customer Service Representative, Claims to join our growing team!
Requirements
- Be a subject matter expert on our policies, products, services, and initiatives.
- Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
- Accurately and clearly document files to reflect conversations and actions taken on claims.
- Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
- Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
- Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
- Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
Benefits
- Life insurance
- Disability benefits
- Employee Assistance Program (EAP)
- Health and wellness programs
- Pension plan
- Flexible work arrangements
