Help Desk Technician

The Help Desk Technician provides support for end-user hardware, software, and application issues, including escalations from Tier 1, through both onsite and remote channels. They diagnose and resolve moderately complex to complex workstation, operating system, and peripheral issues. The role also involves managing user accounts, permissions, and access within Active Directory and Microsoft 365.

Requirements

• Skilled in troubleshooting Windows and macOS operating systems in an enterprise environment
• Skilled in supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Ability to diagnose and resolve hardware, software, and user issues independently
• Ability to communicate technical concepts clearly to non-technical users
• Knowledge of Active Directory and O365 management
• Experienced in documenting technical processes and resolutions
• Ability to prioritize and manage multiple issues in a fast-paced, customer-focused support environment
• Experience with ticketing systems, remote support tools, and endpoint management solutions

Benefits

• Competitive compensation package
• Benefits that make work more fun and give you and your family peace of mind