Senior Desktop Support (L2)

Senior Desktop Support (L2) role requires maintaining, troubleshooting, and supporting issues related to VMware VDI system and Windows Desktops, providing End User Computing (EUC) support and participating in Root Cause Analysis (RCA) process. Experience in Windows Server, VDI, and VMware Horizon View App Volumes is required.

Requirements

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus

Benefits

• Competitive Salary
• annual performance-based bonus
• stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence