Solutions Engineer
IntercomChicago, Illinois, United States
Posted January 28, 2026
146750 - 193500 USD
Full Time
About the Company
Intercom is the AI Customer Service company that helps businesses provide incredible customer experiences with its AI agent Fin.
Job Description
Intercom is looking for a Solutions Engineer to join its Customer Solutions Team. As a trusted advisor, you will engage with customers, define value, and demonstrate Intercom's capabilities. You will lead technical discovery, deliver exceptional pre-sales experiences, and design tailored Proof of Concepts.
Requirements
- Minimum of 5 years of experience in a technical pre-sales role
- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
- Ability to solve problems independently and thrive in collaborative team environments
- Excellent communication and interpersonal skills with a passion for leading with empathy and curiosity
- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
Benefits
- Competitive salary
- Meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family
