Application Support Specialist

InterSystems Italia seeks an Application Support Specialist to join a group of experts working with a broad range of new and advanced technology. The ideal candidate will be a creative, motivated, and energetic problem-solver with experience in implementing product solutions and a strong understanding of Hospital Information, Patient Administration, and Clinical Information Systems.

Requirements

• Provide immediate response to customer inquiries
• Provide support to current installed based customers
• Liaise with customers to understand work processes and requirements
• Provide application support for the TrakCare Hospital Management System
• Escalate open problems in accordance with current policies and procedures
• Conduct individual and group training, product demonstrations and workshops
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills

Benefits

• Paid Time Off
• Retirement Plan