End User Support Specialist
IO TECH SOLUTIONS LIMITEDHong Kong, Hong Kong
Posted January 5, 2026
Full Time
About the Company
IO Tech Solutions Limited is a leading IT talent and services provider with 25 years of industry experience. The firm specializes in IT staffing, consulting, contracting, payroll, and comprehensive talent solutions across Hong Kong, Singapore, UAE, UK, and Australia. By leveraging deep talent networks and market intelligence, IO Tech delivers strategic partnerships that connect clients to high‑potential opportunities and skilled professionals. Its distinctive advantage lies in a client‑centric approach that blends technology expertise with a global reach, enabling rapid, customized solutions for evolving IT demands.
Job Description
Our client, a leading global investment bank, is seeking an End User Support Specialist to join their team. Responsibilities include serving as the primary point of contact for VIP users, delivering high-touch, high-quality technical support, and managing video conferencing systems.
Requirements
- Bachelors degree in Information Technology or a related field, or equivalent professional experience.
- 3 years of experience in desktop support, ideally within financial services or investment banking.
- Strong technical expertise with Windows and Mac OS, Microsoft Office 365, and basic networking.
- Excellent troubleshooting skills with a proactive approach to problem-solving.
- Familiarity with ITIL service desk processes.
- Outstanding customer service and communication skills.
- Fluency in Mandarin, Cantonese, and English to support bilingual users.
- Ability to work independently and collaboratively in a fast-paced, high-pressure environment.
