In-Bound Call Center Representative

Inbound Call Center Representative at Insight Technology Solutions, Inc. providing customer service, managing incoming calls, and gathering information related to alleged criminal or suspicious activity.

Requirements

• 3+ years of experience in a call center
• Associate’s degree required
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Benefits

• Generous Paid Time Off
• 401k Matching
• Health insurance
• Dental insurance
• Vision insurance