Destination Expert & City Host (Lima, Peru)

Join JayWay as a Destination Expert & City Host in Lima, Peru. Craft unforgettable, authentic, and flawlessly executed travel experiences for our clients. This role involves expert trip planning, deep local knowledge, and personalized support.

Requirements

• Communicate with guests prior to their arrival to fine-tune itineraries, set clear expectations, and ensure they feel fully prepared for their journey.
• Manage service bookings, including accommodations, private guides, transfers, and tours, ensuring every detail is confirmed and aligned with guest preferences.
• Provide concierge-style, on-the-ground support throughout each guest’s trip (via phone and WhatsApp), delivering prompt assistance and solutions when needed.
• Welcome guests personally upon arrival.
• Collaborate with local vendors and partners to maintain quality standards, confirm availability, and ensure seamless service delivery.
• Offer curated, thoughtful recommendations for restaurants, activities, and cultural experiences tailored to each guest’s interests and travel style.
• Stay well-informed about local events and travel trends, to provide the most current advice and insights.
• Collect guest feedback and use it to continuously refine and enhance the quality of services and guest experiences.
• Contribute to creative projects in the off-season, such as writing or researching local content for blog posts and travel updates.

Benefits

• Competitive pay and performance bonuses
• Company-funded remote office setup
• Access to top-tier training, mentorship, and certifications
• In-person training with senior team
• Participation in annual all-company gatherings in Europe
• Dedicated wellness support