Sr. Solution Engineer, Professional Services

Role Overview

Act as a trusted technical advisor helping customers implement, integrate, and scale complex communication solutions. Guide clients through the full post-sales journey, from onboarding and discovery to implementation, optimization, and go-live.

What You Will Do

Lead technical discovery sessions, design solution architectures, support customers throughout onboarding and implementation, provide hands-on technical guidance, and identify and mitigate technical risks.

Why It Might Be a Fit

This is a highly collaborative and customer-facing role where your expertise directly accelerates product value and customer success. You will work closely with engineering, product, customer success, and support teams to ensure smooth deployments and long-term adoption.

Requirements

• 3–7 years of experience in Solution Engineering, Technical Consulting, Professional Services, or Solution Architecture roles
• Strong experience working with APIs, OAuth, webhooks, and SaaS or cloud-based integrations
• Proven ability to lead customer-facing technical discussions and communicate complex concepts clearly
• Experience with implementation methodologies, onboarding processes, and enterprise solution delivery
• Strong troubleshooting skills across distributed systems and integration environments
• Ability to manage multiple customer projects simultaneously in fast-paced environments
• Strong organizational, planning, and project management capabilities
• Comfortable working independently while collaborating across cross-functional teams
• Bachelor’s degree in Computer Science, Engineering, or related field is a strong plus

Benefits

• Total On-Target Earnings between CA$100,000 and CA$145,000 (base + variable compensation)
• Competitive commission structure with additional equity opportunities
• Fully remote work flexibility within Canada
• Opportunity to work with leading SaaS and developer-focused technologies
• Strong cross-functional exposure across product, engineering, and customer teams
• Career growth opportunities in a high-impact, customer-facing technical role
• Collaborative and fast-paced environment focused on innovation and technical excellence