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Customer Care & Operations Support Agent - Permanent contract (f/m/x)
JoivyMadrid, Community of Madrid, Spain
Posted May 9, 2025
Full Time
About the Company
Joivy is Europe's leading residential platform offering a diverse range of living spaces including coliving, micro-living, student housing, hospitality, multifamily, and coworking. With over 4,000 units managed across 50 destinations in 7 countries, Joivy provides comprehensive services for owners and investors, from property management to development. The company's two business units, Joivy Invest and Joivy Renew, focus on investment opportunities and home renovation respectively, while Open by Joivy serves as a community hub.
Job Description
We are looking for a Customer Care & Operations Support Agent to support our Customer Care and Operations team, helping to deliver an outstanding experience for our tenants.
Requirements
- Previous experience in Customer Care, Hospitality, Property Management, or a similar customer-facing role.
- Strong customer orientation, with a proactive and problem-solving mindset.
- Excellent communication and interpersonal skills, with the ability to manage different types of stakeholders (tenants, teams, vendors).
- Well-organized, detail-oriented, and able to manage multiple tasks in a dynamic environment.
- Flexibility to work on rotating shifts, including after-hours emergency coverage.
- Availability to work on-site and occasionally move between different properties if needed.
Benefits
- Generous Paid Time Off