This job is no longer accepting applications.
Guest Experience Coordinator
JoivyCity of Edinburgh, Scotland, United Kingdom
Posted July 14, 2025
25400 - 25400 GBP
Full Time
About the Company
Joivy is Europe's leading residential platform offering a diverse range of living spaces including coliving, micro-living, student housing, hospitality, multifamily, and coworking. With over 4,000 units managed across 50 destinations in 7 countries, Joivy provides comprehensive services for owners and investors, from property management to development. The company's two business units, Joivy Invest and Joivy Renew, focus on investment opportunities and home renovation respectively, while Open by Joivy serves as a community hub.
Job Description
As a Guest Experience Coordinator at Joivy, you will ensure that guests and landlords have the best possible experience and that our property portfolio operates smoothly. You will be the first point of contact for guests and will handle all communications, from responding to messages to performing reservation changes. This role requires excellent communication skills, customer service skills, and experience working in a fast-paced office environment.
Requirements
- Experience in hospitality or customer service
- Problem-solving skills and self-driven to provide outstanding customer service
- Fluency in English (C1 level, written and spoken) - additional languages are a plus!
Benefits
- Competitive salary (£25,400 per annum, to be increased from April 2026)
- Generous paid time off (33 days including Bank Holidays full-time equivalent, pro-rata based on actual contracted weekly hours)
- Pension contributions