Onboarding Support Specialist

As an Onboarding Support Specialist, you’ll play a critical role in ensuring customer data, configurations, and operational setup are accurate, complete, and delivered on time during onboarding and ongoing lifecycle events.

Requirements

• 1+ year of relevant work experience in operations, onboarding, customer support, or client services
• 1–2 years of customer service experience, with comfort supporting customers and internal stakeholders
• Experience in B2B account management, client services, or a comparable role preferred
• Strong attention to detail with the ability to work through complex, process-driven tasks accurately
• Solid project and task management skills with the ability to prioritize competing requests

Benefits

• Medical, dental, and vision insurance for you and up to three eligible dependents
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program