XTN-182A373 | ANALYST, GLOBAL SERVICES OPERATIONS

We are looking for a self-motivated Analyst to join our Global Professional Services Operations team. This role is a key partner to our Professional Services organization, providing the essential operational support that drives its efficiency and success.

Requirements

• 3+ years of experience in a business operations role, preferably within an enterprise software/SaaS company.
• Proficiency with key business systems, including Salesforce and G-Suite.
• Strong analytical and problem-solving skills with a high degree of attention to detail.
• Excellent written and verbal communication skills, with a proven ability to build effective relationships across teams.
• Highly organized and self-motivated, with the ability to manage multiple tasks and competing priorities simultaneously.
• Demonstrated ability to work independently and thrive in a fast-paced, dynamic environment.
• Direct experience supporting a Professional Services or Customer Success organization.
• Hands-on experience with Professional Services Automation (PSA) tools, such as Certinia (FinancialForce).
• Experience with User Acceptance Testing (UAT) methodologies and test management tools (e.g., Jira, TestRail).
• Salesforce Administrator certification or other relevant credentials are a strong plus.

Benefits

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves