XTN-D14A583 | CUSTOMER SUPPORT ADVOCATE
KMC Solutions IncPhilippines
Posted January 29, 2026
Full Time
About the Company
KMC Solutions Inc specializes in facilitating rapid expansion for global companies into the Philippines by offering a comprehensive suite of Employer of Record (EOR) services and flexible workspace solutions. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company provides a ready-made infrastructure that includes HR support, payroll compliance, and a robust compliance engine, eliminating the need for local entity formation. KMC distinguishes itself through its seamless integration of office space, talent acquisition, and regulatory compliance, enabling clients—from startups to Fortune 500s—to launch or scale regional operations with minimal bureaucracy. Their focus on agility, speed, and full-service support makes them a preferred partner for businesses seeking efficient market entry and workforce management in Southeast Asia.
Job Description
Wantable is looking for a Customer Service Advocate in the Philippines to help customers with orders, accounts, billing, and deliveries. The role involves writing clear and empathetic responses, making independent decisions, and retaining customers. The job requires strong written English communication skills, ability to empathize with customers, and a data-aware mindset.
Requirements
- Own customer email conversations related to orders, accounts, billing, and deliveries.
- Write clear, empathetic, and thoughtful responses that resolve issues quickly and correctly.
- Make independent decisions using policies, data, and customer context, escalating only when necessary.
- Proactively retain customers by navigating challenges, addressing objections, and inviting reconsideration of cancellations.
- Support claims, refunds, replacements, and collections-related workflows with accuracy and care.
- Meet or exceed quality, accuracy, and response-time performance metrics.
- Support basic styling-related service tasks and quality checks when needed.
- Use customer profiles, feedback, and order history to inform service decisions.
- Navigate internal systems confidently and adapt quickly to process or tool changes.
- Maintain operational accuracy while working efficiently across multiple tools.
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves