Resident Maintenance Technician

Role Overview

As a Resident Maintenance Technician at KNAPP, you will be responsible for rectifying electro-mechanical faults and providing specialist technical assistance as a support technician. You will work with customers to provide first-class response and ensure a first-time right policy. You will also handle setup and calibration of precision automation equipment, create strong working relationships with customers, and achieve performance in terms of expected output, speed of response, quality of repair, and standards of workmanship.

What You Will Do

Your day-to-day responsibilities will include rectifying electro-mechanical faults, providing emergency breakdown and specialist maintenance support, handling setup and calibration of precision automation equipment, and creating strong effective working relationships with customers. You will also train customer's maintenance team as required and provide experience and expertise in the installation of conveyor and precision automation equipment.

Why It Might Be a Fit

To be successful in this role, you will need to have experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing. You will also need to be able to work against a timeframe to complete reactive repairs, interact with on-site management, and show hands-on ownership of issues to achieve a quick time resolution.

Requirements

• Associate degree in Electrical Engineering, Mechanical Engineering, Automation or related field
• 0-3 years direct experience in providing repairs on various types of machinery systems
• Theoretical and operational experience in the repair, troubleshooting, and maintenance of PLC-based machinery, highly automated and robotic equipment, and control systems
• Strong communication skills, both written and verbal
• Excellent customer service skills
• Bilingual (English/Spanish) and/or (English/German) preferred but not required
• Strong problem-solving capabilities
• Process-oriented mentality
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improve processes
• Experience in reducing costs through processes and efficiencies

Benefits

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability, and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized child-care
• Tuition Reimbursement
• Pet Insurance
• Corporate Social Responsibility including recycling, sustainability, and volunteering