Field Service Engineer 4

Field Service Engineer at Lam, providing on-site repair, maintenance service, and installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems. Analyze, troubleshoot, and solve problems across a broad range of Lam products to minimize downtime, system interruptions, and equipment malfunctions. Serve as a subject matter expert, representing Lam to valued customers, delivering exceptional customer satisfaction.

Requirements

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Partner directly with customer at a management and engineer levels, run customer meetings, measure customer trust, and lead improvement programs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction, leadership, and mentoring for more junior engineers.
• Coach and delegate to more junior employees to ensure project completion on time.