Field Service Engineer

As a Field Service Engineer at Lam, you will step into the limelight of customer support, ensuring the operational excellence of our complex semiconductor equipment. You'll gain hands-on experience and mentorship in a one-year immersive training program in Taiwan before being assigned to work in Arizona.

Requirements

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Perform on-site preventive maintenance, analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required.
• Maintain records and reports to coordinate activities between Lam and the customer and transparently discuss opportunities and challenges with the customer to increase trust.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction and update customer on the status of Lam tools as needed.

Benefits

• Opportunity for professional growth and development
• Competitive compensation and benefits package
• Comprehensive training and development programs
• Collaborative and inclusive work environment
• Opportunity to work with cutting-edge technology and equipment