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Reactive Scheduler
Lanes GroupEngland, United Kingdom
Posted February 13, 2026
Full Time
About the Company
Lanes Group is the UK’s leading specialist provider of drainage, utility, and asset maintenance services, delivering comprehensive solutions for water utilities, rail, highways, energy, and commercial properties. Founded in 1992, the company combines industry‑leading technology—CCTV surveys, no‑dig pipe rehabilitation, robotic cutting—with a rigorous safety culture to tackle everything from emergency drain repairs to large‑scale infrastructure projects. Its competitive edge lies in state‑of‑the‑art equipment, continuous training, and sustainable practices that minimise environmental impact while maintaining high reliability and cost‑effectiveness. A dedicated team of skilled professionals places customer satisfaction at the core, ensuring safe, efficient, and dependable service across the UK. Lanes Group’s commitment to innovation, safety, and operational excellence makes it a trusted partner for critical infrastructure maintenance.
Job Description
Reactive Scheduler at Lanes Group in Slough, Berkshire. Full-time, permanent role with 38.5 hours weekly average. £27,803 per annum salary. Benefits include 23 days holiday, onsite restaurant, personal learning, workplace pension, and free access to wellbeing support.
Requirements
- Allocate all works associated with wastewater network within service level agreements and as promised to the customer on behalf of Thames Water.
- Ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur.
- Ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.
- Give assistance, support and guidance on all customer related issues as they arise and escalate issues to Senior Scheduler in a timely manner.
- Support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
- Ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
- Be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
- Undertake any other work as reasonably required of you by the Customer Operations Manager or Senior Scheduler.
- Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.
- Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
- Ensure all H&S, HR and other Lanes Group policies are fully adhered to
- Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
- Ensure all resources are utilised effectively - maximising output whilst minimising cost.
- Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes.
- Anticipate future operational or compliance risks, mitigating or escalating as required.
- Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.
- Be aware of Lanes Group policies and your responsibilities towards them.
- Any reasonable ad-hoc duties requested by management.
Benefits
- 23 days holiday (including bank holidays)
- onsite restaurant
- personal learning
- workplace pension
- free access to wellbeing support