Support Specialist (Help Desk)
LEAP Legal SoftwareVancouver, British Columbia, Canada
Posted March 16, 2026
55000 - 55000 USD
Full Time
About the Company
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies.
Job Description
We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team based in Vancouver, BC, with a hybrid work pattern. The Support Specialist will guide LEAP customers for various use and installation-related questions.
Requirements
- Provide client support and technical issue resolution via email, phone and chat
- Understand client's business/software needs
- Resolve technical issues by guiding clients with specific features of LEAP software products
- Proactively improve LEAPs self-support centre by developing better self-help material
- Able to work independently and efficiently to meet deadlines.
Benefits
- Competitive compensation with a base salary and a bonus structure
- Excellent group insurance benefits
- RRSP with employer matching
- Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
- Hybrid working model at our beautiful and modern downtown Vancouver office as well as work from home days
- Collaborative and inclusive work environment filled with learning and support