AI Analyst

Level AI revolutionises customer engagement by transforming contact centres into strategic assets, leveraging advanced technologies such as Large Language Models to extract deep insights from customer interactions. As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications.

Requirements

• Propose and conduct quantitative research into key user behaviors and trends
• Conduct in-depth analysis and build statistical models to identify trends and key drivers
• Drive product impact by proposing enhancements for automation pipelines
• Review the output of AI models to improve performance
• Optimise AI model performance through effective prompt engineering techniques
• Establish automated model performance improvement pipelines through prompt engineering
• Generate, test, evaluate, and curate high-quality, diverse, and representative data for AI model development, training, and performance
• Analyse model performance by diving into user feedback data and product usage reports
• Suggest ways to improve product usage by specifically targeting each group of users and also feature
• Create a business analysis report weekly
• Define and monitor key metrics; investigate changes in metrics

Benefits

• Market-leading compensation