Engagement Manager

Role Overview

As an Engagement Manager, you will manage the delivery of contracted professional services to clients to ensure that service level agreements (SLAs) and key performance indicators (KPIs) defined in relevant contracts are met or exceeded. You will serve as the primary customer-facing lead for complex engagements, coordinating cross-functional delivery teams and ensuring successful outcomes from implementation through ongoing optimization and business reviews.

What You Will Do

Managing the delivery of contracted services to clients to ensure SLAs and KPIs are met or exceeded. Acting as the primary point of contact and “quarterback” for complex customer engagements, including large enterprise accounts. Developing and maintaining tight control over engagement scope, schedule, risks, dependencies, and budget.

Why It Might Be a Fit

This is an individual contributor role with elevated responsibility. You will lead the engagement from a delivery and relationship standpoint, influence cross-functional partners, and communicate effectively with technical teams and executive stakeholders.

Requirements

• Bachelor’s degree or equivalent experience
• Experience managing client-facing engagements in a professional services, implementation, customer success, or technical consulting environment
• Demonstrated ability to manage complex projects or programs, including scope, schedule, risk, and stakeholder communication
• Strong customer relationship management skills, including experience presenting to senior or executive stakeholders
• Excellent written and verbal communication skills, including strong PowerPoint presentation capability
• Ability to partner effectively across technical and business teams in a matrixed environment

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Annual Paid Time Off
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice