Head of Services

Head of Services responsible for delivering customer experience (CX) intelligence through Lucidya's AI-native platform. The role involves leading a team to get customers from signed contracts to measurable value and keeping them there. The position requires 7-10+ years of experience in leading project or delivery teams in a SaaS environment, with a strong understanding of commercial services and ability to manage complexity.

Requirements

• 7-10+ years of professional experience
• 3-5 years of experience leading project or delivery teams inside a SaaS environment
• PMP, PRINCE2, or Agile/Scrum certification
• Working knowledge of SaaS architecture, APIs, and cloud-based implementations
• Ability to manage by spreadsheet alone and understand what motivates delivery teams
• Client-obsessed but commercially grounded
• Structured but adaptable

Benefits

• Competitive salary
• Benefits package
• Opportunity to work with a growing company