Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs. Our platform is tailored for organizations in the Arab world that need a unified, easy-to-use platform to manage their customer experiences and make data-driven decisions. Lucidya’s AI-powered technology, combined with a deep understanding of the Arabic language and culture—with a remarkable 92% analysis accuracy of 15 different dialects and slang—allows businesses to engage with their customers in ways that are both accurate and personal. By offering real-time insights and engagement, Lucidya helps organizations optimize customer lifecycles, reduce costs, and drive growth—all in one single platform. Lucidya is fully compliant with global and regional data privacy and security regulations, including SOC2 for data management standards, the SDAIA Personal Data Protection Law (PDPL) in Saudi Arabia, and GDPR for customers in the EU. Lucidya also adheres to the NIST Cybersecurity Framework (CSF), ensuring robust risk management practices, and complies with key US data privacy regulations such as CCPA/CPRA, UCPA, CTDPA, CPA, and VCDPA. This commitment ensures that our platform not only delivers actionable insights but also operates securely and protects the privacy of our customers’ data.
Open Positions
10x Software Engineer
Strong foundation in distributed systems, hands-on experience with event-driven architecture, and deep comfort with concurrency, backpressure, and fault tolerance
10x Software Engineer
3+ years of experience in distributed systems, strong foundation in event-driven architecture, and deep comfort with concurrency, backpressure, and fault tolerance
Inside Sales Account Executive
3-5 years of SaaS or tech sales experience, hit quota, self-sufficient, and commercially aware
Sr Account Executive - Agentic AI
6-12 years of experience in sales, strong understanding of AI's impact on human-resource efficiency, and ability to navigate complex procurement processes
Executive Assistant
3+ years of experience supporting senior executives, fluency in English and Arabic, and a valid driver's license
Site Reliability Engineer
3+ years of experience in SRE, DevOps, or infrastructure engineering; experience with Kubernetes, Terraform, and CI/CD pipelines; strong scripting skills and understanding of networking and load balancing
Head of AI Enablement and Productivity
5-8 years of operations experience, hands-on AI proficiency, B2B SaaS process understanding, cross-functional change driving, and exceptional project management skills
Business Development Director: Partnerships
7+ years of experience in business development, partnership management, or indirect sales roles, with a bachelor's degree in a related field
DevOps Engineer
3-5 years of DevOps experience with CI/CD pipelines, Kubernetes, and automation tools
Technical Customer Support Executive
2+ years experience in technical customer support or a related role, Bachelor’s degree in Computer Science, Information Technology, or a related field, strong problem-solving skills and excellent communication and interpersonal skills
+58 More Jobs Available!
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