Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. As an AI Engineer, you will design, build, and deploy intelligent Voice Agents that solve real business problems, taking Voice Agents from concept to production, ensuring performance, reliability, and business impact.
Requirements
- Design and implement real-time voice agents using ASR, TTS, and LLM-based reasoning.
- Evaluate Voice Agent providers, focussing on reliability and stress testing.
- Build multi-turn, stateful voice conversations with interruption handling (barge-in), retries, tool-use and fallbacks.
- Build evaluation for AI Agent performance, ensuring that AI Agents are working as expected.
- Finetune and adapt STT (Speech to Text), TTS (Text to speech) and LLMs for different dialects.
- Deploy AI models into production environments with a focus on scalability, performance, and reliability.
- Collaborate on MLOps practices to support continuous integration, monitoring, and improvement.
- Work with streaming architectures (WebSockets, gRPC, SIP/WebRTC).
- Analyse call logs and transcripts to continuously improve performance.
- Work closely with software engineers, product managers, and domain experts
- Translate business problems into effective AI solutions with measurable outcomes.
- Ensure AI solutions comply with ethical standards, data privacy requirements, and legal regulations.
- Document models, algorithms, workflows, and decisions clearly for internal and external stakeholders.
- Stay up to date with the latest AI research, tools, and best practices; and apply them where valuable.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
