Voice AI Engineer (Mid/Senior)

Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. We are now launching a new AI Agents business unit, focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience.

Requirements

• Design and implement real-time voice agents using ASR, TTS, and LLM-based reasoning.
• Evaluate Voice Agent providers, focussing on reliability and stress testing
• Build multi-turn, stateful voice conversations with interruption handling (barge-in), retries, tool-use and fallbacks.
• Deploy AI models into production environments with a focus on scalability, performance, and reliability.
• Collaborate on MLOps practices to support continuous integration, monitoring, and improvement.