Alabang | Analyst: Workforce Forecasting/Planning

Majorel is a global leader in customer experience and content services, with a comprehensive global footprint in 31 countries. The company is looking for a Workforce Scheduling and Forecasting Specialist to analyze and validate forecasted volume and build staffing/scheduling plans to meet business unit plans, productivity, and service objectives.

Requirements

• 3-5 years' experience working in a Call Center Environment
• 1-2 years background in Workforce Management (scheduling) preferred
• College diploma or equivalent
• Knowledge of MS Office and Excel
• Knowledge of scheduling practices and familiarity with Aspect, eWFM and other WFM product
• Technical Expertise and Problem Solving Skill
• Detail oriented and Time Management Skill
• Verbal and written communication is appropriate and clear in every situation and at various levels;
• Interpersonal Skills – Is exemplary in conduct towards supervisors, colleagues and customers;
• Customer Orientation – Bases work on the needs of the customers;
• Creativity/Innovation – Introduces creative ideas into own work;
• Willingness to learn/Flexibility- Possesses good comprehensive skills and adapts quickly to new circumstances;

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Equal opportunity employer