Alabang | Analyst: Workforce Forecasting/Planning

Majorel is a global leader in customer experience (CX) and content services, with a culture of entrepreneurship and a focus on delivering reliable and digital transformation. We are seeking an Analyst: Workforce Forecasting/Planning to join our team in Alabang, Philippines.

Requirements

• 3 – 5 years’ experience working in a Call Center Environment
• 1 - 2 years background in Workforce Management (scheduling) preferred
• College diploma or equivalent
• Knowledge of MS Office and Excel
• Knowledge of scheduling practices and familiarity with Aspect, eWFM and other WFM product
• Technical Expertise and Problem Solving Skill
• Detail oriented and Time Management Skill
• Verbal and written communication is appropriate and clear in every situation and at various levels
• Interpersonal Skills – Is exemplary in conduct towards supervisors, colleagues and customers
• Customer Orientation – Bases work on the needs of the customers
• Creativity/Innovation – Introduces creative ideas into own work
• Willingness to learn/Flexibility- Possesses good comprehensive skills and adapts quickly to new circumstances

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Equal employment opportunity