ALABANG - TRAVEL ACCOUNT (CSR I)

We are a global leader in content services, trust & safety, and customer experience (CX). We design, build, and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our company is built on customer obsession, ownership, and continuous improvement, and we achieve our goals through experience, state-of-the-art technologies, creativity, passion, and a commitment to quality, innovation, and having fun.

Requirements

• Customer Orientation and Focus
• Ability to multitask (talk, type, navigate)
• Minimum typing speed 20 WPM
• Problem solving and resolution skills
• Strong internet navigation and website user knowledge
• Organizational and team work skills
• Conflict resolution skills
• Experience with contact center technologies
• Experience working in a Financial/Banking industry an asset
• Sales, cross-selling, and up selling experience desirable
• Ability to work in a fast paced environment
• Excellent verbal and written communication skills
• Computer proficiency and knowledge of how and when to use reference material and on-line information
• Phone Etiquette skill
• Flexibility in regard to work schedules
• Ability to maintain strict confidentiality with customer account information
• Strong customer services skill

Benefits

• Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity