Clark | Forecasting & Planning Analyst - WFM

We are looking for a Workforce Scheduling and Forecasting Specialist to join our team. The successful candidate will be responsible for analyzing and validating forecasted volume, building staffing/scheduling plans, and optimizing schedules to maximize efficient utilization of resources.

Requirements

• 3 – 5 years’ experience working in a Call Center Environment
• 1 - 2 years background in Workforce Management (scheduling) preferred
• College diploma or equivalent
• Knowledge of MS Office and Excel
• Knowledge of scheduling practices and familiarity with Aspect, eWFM and other WFM product
• Technical Expertise and Problem Solving Skill
• Detail oriented and Time Management Skill
• Verbal and written communication is appropriate and clear in every situation and at various levels
• Interpersonal Skills – Is exemplary in conduct towards supervisors, colleagues and customers
• A successful team player who takes an active role; listens to and supports others
• Customer Orientation – Bases work on the needs of the customers
• Creativity/Innovation – Introduces creative ideas into own work
• Willingness to learn/Flexibility- Possesses good comprehensive skills and adapts quickly to new circumstances

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Disability Insurance
• Life Insurance