We are looking for a Workforce Scheduling and Forecasting Specialist to join our team. The successful candidate will be responsible for analyzing and validating forecasted volume, building staffing/scheduling plans, and optimizing schedules to maximize efficient utilization of resources.
Requirements
- 3 – 5 years’ experience working in a Call Center Environment
- 1 - 2 years background in Workforce Management (scheduling) preferred
- College diploma or equivalent
- Knowledge of MS Office and Excel
- Knowledge of scheduling practices and familiarity with Aspect, eWFM and other WFM product
- Technical Expertise and Problem Solving Skill
- Detail oriented and Time Management Skill
- Verbal and written communication is appropriate and clear in every situation and at various levels
- Interpersonal Skills – Is exemplary in conduct towards supervisors, colleagues and customers
- A successful team player who takes an active role; listens to and supports others
- Customer Orientation – Bases work on the needs of the customers
- Creativity/Innovation – Introduces creative ideas into own work
- Willingness to learn/Flexibility- Possesses good comprehensive skills and adapts quickly to new circumstances
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Disability Insurance
- Life Insurance