Clark | Workforce Supervisor - WFM

The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.

Requirements

• 7-9 years call center experience
• Minimum 2-4 years managing Workforce Operations in a call center environment
• College Diploma or Bachelor’s degree in Business, Finance, Management, Mathematics, Statistics, Computer Science or a related field.
• Must have strong technical, project management, implementation and process improvement skills.
• General business acumen, including reporting and analysis, presentation skills, and organizational abilities.
• Able to travel as needed.