Supervisor - Call Centre Operations (Insurance)
Manpower MaltaMalta
Posted January 6, 2026
Full Time
About the Company
Manpower Malta is the Maltese arm of the global staffing and workforce solutions leader, ManpowerGroup. The company specializes in temporary and permanent recruitment, talent acquisition, and HR consulting across a broad spectrum of industries, from finance and IT to manufacturing and logistics. Leveraging the global network’s best practices while tailoring solutions to local market dynamics, Manpower Malta delivers data‑driven placement, workforce analytics, and upskilling programs that help businesses adapt to rapid digital change. Its commitment to diversity, inclusion, and sustainability sets it apart, positioning the firm as a trusted partner for both employers and job seekers in Malta’s evolving economy.
Job Description
Manpower is looking to recruit a full-time Supervisor for their Call Centre Operations team in Floriana, Malta. The role involves supervising, developing, and motivating the team to ensure the smooth operation of the department.
Requirements
- Manage day-to-day operations
- Analyze data to identify opportunities for improvement
- Motivate subordinates to achieve departmental objectives
- Coach and provide structured feedback
- Conduct regular performance appraisals
- Maintain open communication with stakeholders
- Manage staff absence and recruitment requirements
- Represent the company professionally in meetings
- Manage OHS risks and ensure a safe working environment
- Review role profiles to ensure compliance
