Cloud Support Engineer Nights

Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service.

Requirements

• Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels
• Monitoring and triaging incidents triggered by automated alerting systems
• Independently resolving technical issues related to Linux and Kubernetes infrastructure
• Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
• Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
• Delivering high-touch, mission-critical support to government and enterprise customers

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Employee Stock Purchase Plan