Bilingual Portuguese Call Center Representative

Role Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese.

What You Will Do

Handle inbound and outbound calls in English and Portuguese, translate and communicate clearly across both languages, assist customers with billing, account updates, and general inquiries, maintain accurate and detailed records of customer interactions, and escalate complex issues to the appropriate department.

Why It Might Be a Fit

Ideal candidates are highly motivated and dedicated, with bilingual fluency in English and Portuguese, excellent listening and interpersonal skills, ability to work flexible shifts, strong attention to detail and organizational skills, and prior experience in a bilingual customer service role is preferred.

Requirements

• Must be 18 years or older
• High school diploma or GED required
• Bilingual fluency in English and Portuguese is mandatory
• Excellent listening and interpersonal skills
• Ability to work flexible shifts, including weekends and holidays
• Strong attention to detail and organizational skills
• Prior experience in a bilingual customer service role is preferred

Benefits

• Paid Time Off
• Paid holidays
• Health Benefits
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code