
Job description
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. We are looking for Customer Service Representatives to support inbound customer service.
Handle inbound and outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
Ideal candidates for this position are highly motivated, energetic, and dedicated. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.
Company

Tech, Software & IT Services • Corporate Services
MCI is a global leader in tech-enabled business services, specializing in contact center outsourcing and BPO solutions. With a focus on digital transformation and efficiency, MCI offers scalable, agile services including customer experience management, IT services, and software development. Our award-winning Customer Service Representatives deliver exceptional engagement, while our cloud-based technology ensures seamless interactions across all channels.
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