Senior Account Manager

Medica is a nonprofit health plan that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

Requirements

• Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction.
• Partner with SRMs and AEs to support renewals and new business processes, including financial analysis and reporting.
• Educate and consult clients on Medica’s programs, products, and administrative processes.
• Build and maintain strong relationships with brokers, clients, and internal teams.
• Lead and prioritize the work of internal teams to ensure timely and effective service delivery.
• Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs.

Benefits

• Generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits
• Career development opportunities
• Inclusive and diverse work environment