Customer Service Representative
Mega Wine and SpiritsFlorida, United States
Posted April 25, 2025
Full Time
About the Company
Mega Wine and Spirits, founded in 1982 and now under new ownership since 2014, operates 11 retail locations across South Florida. The company specializes in a broad selection of beer, wine, spirits, and liquor, offering competitive pricing and a curated inventory to meet diverse consumer preferences. Its commitment to exceptional customer service and knowledgeable staff sets it apart in a crowded market. With an active presence on Instagram, Facebook, and Twitter, Mega Wine and Spirits engages its community and promotes its product range online.
Job Description
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
Requirements
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Benefits
- 401(k) matching
- Company car
- Employee discounts
- Paid time off
- Training & development