GUEST CONCIERGE - CLUB BY MELIÁ PARADISUS FUERTEVENTURA
Melia Hotels InternationalSpain
Posted November 8, 2025
Full Time
About the Company
At Meliá, we are all VIP. We are committed to equality of opportunities between men and women in the workplace, and we promote a business culture committed to effective equality and the sensitization of the need to act jointly and globally.
Job Description
We are looking for a dynamic and results-oriented Guest Concierge to join our team at Club by Meliá, Paradisus Gran Canaria. As a Guest Concierge, you will be the first point of contact for our guests and will be responsible for inviting them to know our product Circle in the sales room, acting as the key link in the commercial process.
Requirements
- 1. Provide personalized, warm, and resolutive attention to guests during their stay, becoming their point of contact within the hotel.
- 2. Use each service interaction as an opportunity to generate conversation, create interest, and trust with the guest, with the objective of achieving a natural and effective invitation to the sales room, without direct commercial pressure.
- 3. Proactively invite guests with the appropriate profile to the sales room, highlighting the possible benefits they could obtain according to their profile and preferences.
- 4. Communicate the relevant information obtained during the contact with the guest (profile, interests, type of traveler, perceived objections) to the Sales Advisor, to facilitate a personalized sales start.
- 5. Carry out an effective presentation between the guest and the Sales Advisor, ensuring a smooth and professional transition.
- 6. Collaborate with the commercial team to coordinate the entry of guests to the sales room and ensure efficient attention.
- 7. Register accurately the invitations and results of each one in the established management tools, ensuring traceability and consistency of the process.
- 8. Participate actively in training, team meetings, and feedback spaces to improve interpersonal and commercial skills.
- 9. Contribute to the fulfillment of individual and team commercial objectives, understanding that quality service is the basis for generating real sales opportunities.
Benefits
- Commission system without limits
- Work in an international and exclusive environment
- Opportunities for professional growth in a global company
- Ongoing training and tools to improve sales performance
- Benefits of the Meliá Group
