CRISIS CALL CENTER PART-TIME WEEKEND DAY SUPERVISOR. The Crisis Call Center Part Time Weekend Supervisor will assist with the oversight of the Crisis Call Center Counselors during their assigned weekend shifts.
Requirements
- Master’s in Social Work, Master’s in Mental Health Counseling, OR Masters in a related field.
- Two years-experience with the practice of assessment and crisis management/intervention.
- Minimum of 2 years of supervisory experience required.
- Bilingual Spanish/English preferred.
- Courteous, empathic, and professional manner.
- Excellent interpersonal skills.
- Excellent tact and diplomacy.
- Ability to work efficiently in a team setting, with collaborative partners and in a high-paced environment.
- Working knowledge of Motivational Interviewing and Strength-Based approaches.
- Knowledge of human service resources, that include, but are not limited to: mental health, substance use, physical disabilities, physical health and developmental disability resources in Orange County, New York.
- Effective written and oral communication skills.
- Ability to maintain professional demeanor when handling crisis and ventilation contacts.
- Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
- Efficiency with information-gathering, problem solving, and conflict-resolution.
- Ability to adapt and be flexible to changes in protocol and program needs.
- Proficiency in Excel and Microsoft Word required.
- Valid Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.
Benefits
- Paid holidays
- PTO
- Wellness
- Sick leave
