CRISIS CALL CENTER PART-TIME WEEKEND DAY SUPERVISOR

CRISIS CALL CENTER PART-TIME WEEKEND DAY SUPERVISOR. The Crisis Call Center Part Time Weekend Supervisor will assist with the oversight of the Crisis Call Center Counselors during their assigned weekend shifts.

Requirements

• Master’s in Social Work, Master’s in Mental Health Counseling, OR Masters in a related field.
• Two years-experience with the practice of assessment and crisis management/intervention.
• Minimum of 2 years of supervisory experience required.
• Bilingual Spanish/English preferred.
• Courteous, empathic, and professional manner.
• Excellent interpersonal skills.
• Excellent tact and diplomacy.
• Ability to work efficiently in a team setting, with collaborative partners and in a high-paced environment.
• Working knowledge of Motivational Interviewing and Strength-Based approaches.
• Knowledge of human service resources, that include, but are not limited to: mental health, substance use, physical disabilities, physical health and developmental disability resources in Orange County, New York.
• Effective written and oral communication skills.
• Ability to maintain professional demeanor when handling crisis and ventilation contacts.
• Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
• Efficiency with information-gathering, problem solving, and conflict-resolution.
• Ability to adapt and be flexible to changes in protocol and program needs.
• Proficiency in Excel and Microsoft Word required.
• Valid Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.

Benefits

• Paid holidays
• PTO
• Wellness
• Sick leave