Bilingual Customer Service Representative

Role Overview

Join Global Payments as a bilingual customer service representative and contribute to the team's success in providing payment solutions. The role involves assisting in training new merchants, addressing customer inquiries, and resolving merchant issues. The team is dynamic and collaborative, with a relaxed work environment.

What You Will Do

Assist in training new merchants, address customer inquiries, provide resolution to merchant issues, and accurately document customer conversations. Utilize internal systems and resources to serve customers and interpret merchant data.

Why It Might Be a Fit

This role is suitable for someone with 6-12 months of employment experience, bilingual in English and French, and available to work on a rotational basis. The ideal candidate is a great helper and listener, able to maintain customer service standards during high-pressure situations, and a strong communicator with great interpersonal skills.

Requirements

• 6-12 months of employment experience
• Bilingual in English and French
• High School Graduate
• Available to work on a rotational basis, 24/7, 365

Benefits

• Benefits after 30 days
• Health insurance
• Short-Term and Long-Term disability coverage
• Life insurance plans
• Retirement savings programs
• Employee stock purchase program
• Employee assistance program
• Tuition reimbursement program
• Volunteering opportunities
• Safe place for the LGBTQIA2+ community