Ensures the operational ability of the housekeeping department by preparing for, maintaining, and recovering from various activities and functions throughout the hotel.
Requirements
- Attends all training; including safety training and standard operation procedures as directed by management.
- Arrives at work in a timely fashion in accordance with the posted schedule.
- Abides by established uniform guidelines.
- Practices efficient and effective procedures.
- Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
- Maintains a “can do” and “guest first” attitude at all times.
- Reports any maintenance repairs to maintenance staff.
- Assures requests are made in a timely manner.
- Picks up assignment and room keys daily according to key policy.
- Completes and returns check list at the conclusion of each shift.
- Returns and signs key in.
- Cleans rooms and bathrooms compliant with hotel standards and time guidelines.
- Follows Ecolab Fresh State program to cleaning guest rooms.
- Abides by guidelines for use of cleaning towels and gloves.
- Cleans rooms one at a time.
- Properly stocks housekeeping cart and closets when necessary.
- Abides by all ‘Do Not Disturb’ signs on guest room doors; notifies supervisor of presence.
- Properly identifies sharps and handles appropriately.
- Reports any cleanliness issues not able to be resolved to housekeeping supervisor and/or front desk, maintenance.
- Inspects each room for bed bugs and other unwanted pests. Follows proper procedure for reporting and reports immediately.
- Reports lost and found items as appropriate; turns in items following shift.
- Is mindful to not make excessive noise in the guest room space.
- Assists in cleaning public areas of the hotel when deemed necessary.
- Deposits trash as necessary or at the end of shift.
- Monitors activity in guest hallways for suspicious or inappropriate behavior and reports immediately to the front desk.
- Maintains appropriate personal contact with customers (both internal and external) including daily interactions with guests.
- Coordinates with housekeeping supervisor daily to ensure guests special requests are met.
- Works to meet or exceed benchmarked scores as it pertains to the housekeeping department.
- All other duties assigned.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
