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Guest Service Agent
Minor InternationalOtago, New Zealand
Posted March 23, 2026
Full Time
About the Company
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.
Job Description
Join the Oaks Queenstown Shores Resort team as a Guest Service Agent and provide excellent customer service to guests. The role involves guiding guests through their stay, addressing inquiries, and offering personalized recommendations to enhance their experience.
Requirements
- Background in delivering high-quality service in a hotel, hospitality, or customer-facing environment
- Exceptional ability to articulate information clearly and effectively across various mediums
- Consistently delivers an exceptional standard of service and maintains a polished and professional presentation
Benefits
- Career Growth: Learning and development programs to boost your career
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
- Global Perks: International accommodation discounts across our hotel brands
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ
- Experiences: Discounted entertainment and activities
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
- Generous Leave: Parental and birthday leave
- Wellness Boost: EAP and tailored wellness support