Company Description

Operating over 70 spas worldwide, MSpa is an international driving force in Spa & Wellness. MSpa’s journey began in Thailand in 1999 with Mandara Spa, and has since evolved and expanded to include the renowned Anantara Spa and AvaniSpa brand, as well as bespoke concepts. Our award winning spas continue to grow and adapt to suit the Spa & Wellness needs of all our guests.

Innovation and technology is naturally integrated with ancient healing traditions to provide our guests with a profound sense of wellbeing. Harnessing the natural beauty of our iconic locations allows for the ultimate Spa & Wellness experience in the most exotic and remote locations around the world.

The Spa & Wellness industry is constantly evolving and Wellness tourism is the fastest growing sector of tourism thus the Spa & Wellness consumer has become more sophisticated and will continue to demand more advanced offerings. MSpa core concept is reflective of such change and focuses on modern and aesthetic as well as holistic and alternative options.

Changing Spa to a probability as opposed to a chance experience for majority of our guests, we offer customizable options including demographic and location driven Wellness. This includes Wellness programs through in-house concepts which pays homage to the company heritage, as well as collaborations with well-known Wellness providers and Medi Spa companies.

Job Description

To create the greatest first impression to the guests by greeting them in a warm, genie, welcoming manner while using the guest’s name as per the reservation.
To contribute to a high level of service in accordance with the company’s standards, as defined in the Standard Operations Manual.
To perform high quality massage treatments and other spa services as prescribed in the Standard Training Manual.
To ensure that all spa equipment is maintained & in working order at all times.
To be able to answer all questions related to spa services and promote treatment/product benefits to the guests.
To participate in a new training and refreshing program as required.
To be aware of the department's performance relating to Quality.
To be aware of the cost savings that can be made and implement as agreed. Respect usage of professional products & adhere to the guidelines given for each treatment.
To be aware of the spa financial position and targets.
Responsible for individual/team retail and treatment revenue targets as well as repeat guest’s bookings including upselling, recommendations, and cross promotions.
To report for duty punctually wearing the correct uniform, nametag and follow good hygiene habits at all times. Make- up is a requirement for female therapists & hair up as per the standard.
Assist in promoting spa & body care products to guests and offer full product knowledge.
Constantly maintain up-to-date knowledge of treatments performed and any revisions regarding skin care products or procedures used.
Work with the Senior Spa Therapist in the preparation of improving the spa in terms of service & overall performance of the spa.
Assist in the day-to-day spa operations as required. Ensure that treatment rooms are monitored daily for cleanliness and report to engineering any broken or damaged equipment.
To update the Therapist Log Book.
Attend daily/monthly departmental spa meetings as requested by the Spa Management.

Qualifications

High school graduate.
Certificate in Oil massage, Thai massage or Basic massage as required by the local law.
Spa experience is an advantage.
Anatomy and physiology course or internationally recognized therapy qualification would be a preferred skill set however not mandatory.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.
Experience in a five star spa or day spa.