Product Support Representative
Monroe TractorNew York, New York, United States
Posted September 18, 2025
35000 - 45000 USD year
Full Time
About the Company
Monroe Tractor is a leading provider of new and used equipment sales, rental, service, parts, and product support for agriculture and construction industries across New York and New England. As the exclusive distributor for several major brands including Case, Wirtgen Group, Leeboy, and others, Monroe Tractor has evolved from a single-machine business in 1951 to an 18-location network committed to customer service and industry innovation. With a focus on Henry Hansen's vision of prioritizing the customer and maintaining technological leadership, Monroe Tractor remains dedicated to keeping its clients working efficiently.
Job Description
Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience serving the Northeastern US. They are a family-owned business dedicated to providing superior customer service and support. The Product Support Representative is responsible for building and maintaining strong customer relationships, providing technical support, and contributing to sales growth.
Requirements
- Assist customers with questions and providing product information.
- Resolve customer product issues and address complaints.
- Increase profit and productivity in parts and service markets.
- Proficient computer technology skills.
- Strong independent work ethic and team collaboration.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Competitive Paid Time Off
- Short/Long Term Disability
- Annual Reviews
- Generous Incentive Plans
- Frequent Industry Training