CUSTOMER SUCCESS SPECIALIST - ECOMMERCE
MOVE Industries LLCMontana, United States
Posted February 26, 2025
Full Time
About the Company
MOVE Industries LLC, operating under the brand MOVE Bumpers, designs and manufactures high‑quality, heavy‑duty steel bumper kits and accessories for trucks and SUVs, and sells them through an e‑commerce platform while delivering dedicated customer support.
Job Description
Move Bumpers is seeking a Customer Success Specialist for their online sales channel. The role involves providing top-notch online shopping experiences via phone and live chat, assisting customers with purchasing products, and maintaining a professional and courteous demeanor. The company is a leader in aftermarket steel truck bumpers, specializing in heavy-duty DIY kits and focusing on customer dedication.
Requirements
- Develop a deep expertise in the technical aspects of our product offering
- Handle a high volume of incoming calls, live chats, emails, and other communications
- Competently handle and accurately enter complex custom specifications
- Follow up on sales leads and support inquiries
- Consistently meet and exceed sales goals
- Enthusiastically support business objectives
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short-term and long-term disability coverage
- Paid time off
- Holidays
- Performance bonus plan
- Employee discounts
- Free snacks
