Loyalty & CRM Manager

Loyalty & CRM Manager responsible for developing an integrated customer strategy, championing seamless program integration, and driving communication of the brand proposition. The ideal candidate will have 5-8 years of experience in a franchise or retail background, with a focus on customer satisfaction, marketing, and innovation.

Requirements

• Heavy marketing/CRM experience, including leading customer loyalty and direct marketing programs
• Experience driving organizational culture that instills focus on customer satisfaction
• Forward thinking, make things happen business approach
• Proven track record of success with metric driven results
• Analytical skills with an ability to clearly translate results into actionable insights

Benefits

• Opportunity to work with a dynamic and progressive company
• Chance to develop and implement innovative marketing strategies
• Collaborative and supportive team environment
• Professional growth and development opportunities