We are seeking a visionary AI Architect to lead the design and implementation of next-generation AI solutions by bridging our Salesforce CRM ecosystem with AWS cloud infrastructure.
Requirements
- Define the end-to-end architecture for Generative AI solutions, integrating Salesforce Data Cloud with Amazon Bedrock and SageMaker.
- Design 'Bring Your Own Model' (BYOM) patterns, allowing Salesforce to securely access Foundational Models (FMs) hosted on AWS (e.g., Claude, Titan, Llama 2) via Bedrock.
- Architect the data ingestion and grounding strategies (RAG - Retrieval Augmented Generation) to ensure AI models have access to real-time, unified customer profiles from Data Cloud.
- Establish the governance framework for AI, ensuring compliance with the Einstein Trust Layer regarding data privacy, zero-data retention policies, and PII masking.
- Lead the technical implementation of Model Builder and Prompt Builder within Salesforce, connecting them to external AWS endpoints.
- Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve proprietary data for Salesforce users.
- Develop serverless middleware using AWS Lambda and API Gateway to facilitate low-latency communication between Salesforce Flow/Apex and AWS inference endpoints.
- Oversee the fine-tuning of models on AWS SageMaker when out-of-the-box Bedrock models require domain-specific adaptation.
- Partner with Data Engineers to ensure Salesforce Data Cloud is correctly ingesting, harmonizing, and activating data streams from S3, Redshift, and other sources.
- Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the flow of work (Service Console, Sales Cloud LWC, etc.).
- Act as the subject matter expert for Product Managers, translating 'AI buzzwords' into viable technical roadmaps and realistic deliverables.
- Monitor LLM performance, latency, and token costs; implement caching strategies and model selection logic to optimize spend.
- Stay ahead of the rapid evolution in the Salesforce/AWS partnership, evaluating new features like Zero Copy Data Sharing and Vector Databases.
Benefits
- Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents
- Free testing in addition to fertility care benefits
- 401k benefits
- Commuter benefits
