Customer Support Representative

National Products Inc. is seeking a Customer Support Representative to maintain a professional and friendly attitude while diagnosing and troubleshooting customer issues. The successful candidate will collect all necessary information from customers, resolve their issues, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish.

Requirements

• Interact directly and courteously with customers, primarily by telephone or email.
• Direct unresolved issues to the appropriate resource for resolution.
• Record details of actions taken into the ERP and CRM systems as applicable.
• Analyze transactions and correct errors to ensure accuracy of customer records.
• Research customer records to track order status and fulfillment.
• Develop thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.

Benefits

• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees
• RAM Mounts product discounts