Salesforce Solution Architect, Service Cloud Voice

NeuraFlash, Part of Accenture, is seeking a Salesforce Solution Architect to join their growing Service Cloud Voice practice. The ideal candidate will have experience with Salesforce project implementations, customer requirements, and contact center design.

Requirements

• 3-5+ years project experience in a hands-on position
• 3+ years of experience with Salesforce in a development or configuration capacity
• Understanding of customer service and contact center operations with experience solving Complex Use Cases
• Solid understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Flexibility
• Travel Opportunities