Sr. Salesforce Consultant, Service Cloud Voice

Join NeuraFlash, Part of Accenture, as a Sr. Salesforce Consultant, Service Cloud Voice. Facilitate business process reviews, configure Salesforce Service Cloud Voice and Amazon Connect solutions, and partner with the Artificial Intelligence team to create innovative Salesforce solutions. With 4+ years of experience in Salesforce and a solid understanding of Salesforce Platform and its architecture, you'll have the opportunity to make your mark in the AI space.

Requirements

• 4+ years project experience in a hands-on position
• 4+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
• Solid Understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Benefits

• Flexible work arrangements
• Opportunity for travel (up to 25% of the time)
• Collaborative and inclusive work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance