Tech Lead - Java Support /Application Support

Role Overview

The Tech Lead - Java Support /Application Support will lead the application support team, handling incident management, escalation procedures, and working with multiple vendors. The role requires strong interpersonal skills, process orientation, and the ability to work with multiple application/infra teams.

What You Will Do

The Tech Lead will be responsible for reporting and tracking issues, ageing, and resolution, as well as mentoring junior folks on incident handling. They will also identify patterns of repeat issues and work with teams on resolution, manage and track change control, and participate in the Change Control Board.

Why It Might Be a Fit

The ideal candidate will have 8-12 years of experience in Java Support /Application Support, with a strong background in incident management, escalation procedures, and working with multiple vendors. They will be a result-oriented professional with excellent stakeholder management skills and a keen customer-centric approach.

Requirements

• 8-12 years of experience in Java Support /Application Support
• Strong interpersonal skills
• Process orientation
• Ability to work with multiple application/infra teams
• Mentoring junior folks on incident handling
• Identifying patterns of repeat issues and working with teams on resolution
• Managing and tracking change control
• Participating in the Change Control Board